Letter generation process Optimization
Automated standard Letter generation process using Pega Robotics for a Manufacturing client by integrating email and fillable standard word template which reduced manual intervention needs by 50%, improved turnaround time and accuracy.
Technical Center Of Excellence
Supported and guided a Technology CoE (Center of excellence) to provide central Frameworks and layers for multiple High-tech clients. Built very successful and stable reusable models that exceed requirements and provide a footprint for future initiatives.
Automate supply chain process
Developed an Asset Recovery system for a major manufacturing client to automate critical processes in their Supply chain division. This system enabled the Business to maintain Business rules without requiring IT intervention and reduced turn around time drastically to modify rules and migrate to Production.
OMNI channel customer service experience
Designed and Maintained various Omni-channel eCommerce solutions for multiple clients that boosted the customer experience and allowed for constant customer contact through multiple integrated channels.