Product Maintenance & Software Support

We have proven experience in managing applications and maintaining them for our customers. StaidLogic maintains high customer satisfaction with our approach which is consolidated by efficient operational processes and backed by our deep experience in various domains. This service includes Product Maintenance, Operations Support and Product Support.

Product maintenance includes analyzing bug reports, prioritizing defects, fixing bugs, testing the fixes and delivering patches and service packs regularly as required.

 

Product Support filters all change requests and differentiates extensions opportunities, improvement requests and actual bugs. Product support teams bring in customer perspective to the product development teams. They suggest workarounds when a critical feature has a bug. Product support also executes technical launches and performs customer training after major releases. 

Since several years, StaidLogic provided clients with confidence that their end-users are productive and systems are running smoothly...seven days a week, twenty-four hours a day.

Ranging from desktop services, and mobile device support to rollouts, migrations, data protection, managed hosting, network monitoring and more, we concentrate on what is important to you, your systems, and your team:

  • - Flexibility in how we serve you
  • - Gold-standard work
  • - Quick response time
  • - Certified, reliable engineers and technicians

 

We maintain technology is a people business. At StaidLogic we know your employees are the very ones that you rely on to outpace your competition. Likewise for us! Our people are at the heart of our solutions. They are highly trained to listen carefully before proposing answers to your unique IT needs, and they are expert at quick and complete resolutions.

Our person-to-person help gets your team back to work ASAP and allows you to focus on your core business and your customers

Reach us to know more