Forrester study demonstrates 598% ROI with Pega's low-code platform
For enterprise transformation, agility and responsiveness are essential. And that transformation requires investment. To keep pace, organizations need technology that drives down costs and empowers their teams.
Customers demand seamless and efficient service that is easy to access and frictionless. That’s why customer service providers need to be prepared to provide connected and effective service, no matter which channel a customer uses to engage.
For marketers today, delivering an exceptional customer experience (CX) is imperative – and requires investment. Organizations need technology that enables personalized, seamless experiences, regardless of channel.
For enterprise organizations, digital transformation is imperative -- and requires investment. Organizations need technology that drives efficiencies and fundamentally changes the way business gets done.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed many customers with several years of experience using Pega.
The risk-adjusted results using Pega's low-code platform include:
The risk-adjusted results using Pega Customer Service include:
The risk-adjusted results using Pega Customer Decision Hub include:
The risk-adjusted results using Pega’s hybrid RPA approach include: