Evaluated the current processes and operations of an Income Tax system to understand the complete lifecycle of the TAX application and in turn develop a reusable and extendable system.

Replaced a current manual process with an enterprise automated solution that is scalable and designed for growth to address challenges with an interface to the existing Enterprise HR and other systems. Majority of the transactions are classified as New Hires, additional transactions can include Promotions, Lateral Transfers, as well as Training and Development assignments.

Developed a new extendable social services system to screen constituents for eligible benefit programs and to issue benefits for citizens. Seamlessly integrated business processes between the new system and the legacy systems.

A unified solution based on Pegasystems industry-leading case management platform supports the end-to-end legal case management process - from indictment to conviction, sentence, and subsequent rehabilitation

Developed an integrated system to manage large inventories of inspection, accident, infrastructure, complaints, formal proceedings, and historical data with a more permanent, accessible, integrated, and reliable system.

Enhanced the Member Management Replacement System (MMRS) to accept automatic electronic applications from the Federally Facilitated Marketplace (FFM) and State Thrive agencies to render an accurate eligibility decision for the ingested applications and to send the eligibility information back to FFM and the agencies.

Developed an end-end system for unemployment compensation taxes for contributions or voluntary funds by offering employers and their representatives the option of filing their tax returns and to manage their tax accounts online.