Improved productivity through a systemization of core processes for lead manufacturing client. Gained visibility and control of operations as well as improving productivity through intelligent routing and prioritization of work.

For the Leading sports retail brand in North America, developed unified application that enables the users to provide the quick resolutions for the customers for different services like Product Information, Return, Replace, Cancel Orders, Missing package investigation etc. instead of navigating to multiple applications

Developed an Asset Recovery system for a major manufacturing client to automate critical processes in their Supply chain division. This system enabled the Business to maintain Business rules without requiring IT intervention and reduced turn around time drastically to modify rules and migrate to Production.

Designed and Maintained various Omni-channel eCommerce solutions for multiple clients that boosted the customer experience and allowed for constant customer contact through multiple integrated channels.

A multi-national Consumer Products (CPG) company implements an RPA solution to automate the core process to prepare a reconciliation breakdown of accounts in scope and upload to blackline for multiple geographical locations. This results in a reduction in average processing time by 94%, reduce errors and rework due to no-touch automation, and improve accuracy.

Automated standard Letter generation process using Pega Robotics for a Manufacturing client by integrating email and fillable standard word template which reduced manual intervention needs by 50%, improved turnaround time and accuracy.

A multi-national Consumer Products company (CPG) spends lots of human efforts to prepare for indirect tax audits. The team has to manually fetch the invoice flat-file associated with the AP invoices stored in Oracle Applications to provide the requested data for audit. Missing invoices takes more time to retrieve which impacts the audit process. RPA solutions fetch excel files from a network location, loops through each row copy, and the invoice from a shared location. A new file is then created by parsing delimited flat data for each row given that row’s data using a template file.  This helps the company improve the quality of the process as no human touch required,  zero errors, improved the overall SLA of the process by 60%, cost of the overall tax audit process has been reduced by 45%.

Supported and guided a Technology CoE (Center of Excellence) to provide central Frameworks and layers for multiple High-tech clients. Built very successful and stable reusable models that exceed requirements and provide a footprint for future initiatives.

Demand planning, and order creation was a manual process involving transferring demand plan excel for each store for a week into order management application and create commissary order to be delivered from their servicing kitchens for a multi-national Consumer Products (CPG) company. RPA solution automates the end to en order creation based on demand planner resulting in reducing average processing time to +90%, reduce errors, and rework due to no-touch automation.

A multinational High-tech manufacturing company order processing was a complex process. The IT infrastructure requirements were driven by client-specific tools, financial governances, and SLAs that differed by Region, Segment, Line of business, Contracts, etc. The process was automated helping the company change the existing order processing and F&A organization for greater accuracy and improved downstream process efficiency, resulting in at least 12% savings against a baseline cost structure that is already 86% offshored.

For a multi-national Consumer Products (CPG) company, the existing manual process was to keep vendor account information like address, bank details up to date using multiple systems that involved to capture and update the same information in the system of record i.e. Oracle. Integrating & automating BPM workflow with SharePoint and Oracle have shown betters results in reducing average processing time by 94%, errors, and rework due to no-touch automation and improve accuracy.

A multinational technology conglomerate generates Bid Letters for its implementation partners manually. The process was to read individual email, create a ticket, rename the document, attach to the ticket, pick-up the right template i.e. region-wise templates, identifying a location in template where inputs need to be added in the blank section and saving files in defined location by following naming convention. Automating this process through RPA solution helps organizations reduce the overall processing time by parallel review and approval, reduce in cost of reprinting and distribution, reduced IT costs for managing fixed content.