An Intelligent Virtual Assistant (IVA) is an artificial intelligence system that emulates human interaction to perform particular tasks. Virtual Assistants are proliferating because of deep neural networks, machine learning, and other advancements in AI technologies. The intelligence behind the technology indicates the capacity for learning, reasoning, and understanding – three key elements required to emulate a customer service agent’s ability to solve problems.
Users feel strongly about their preferred methods of communication. The intelligent virtual assistant can keep the conversation going on any channel customers choose to contact you. It typically includes pre-built connectors to WhatsApp, Facebook Messenger, Google Assistant, Apple Siri, Amazon Alexa, web or mobile, inside your app, via SMS and more.