Intelligent Virtual Assistant (IVA)

An Intelligent Virtual Assistant (IVA) is an artificial intelligence system that emulates human interaction to perform particular tasks. Virtual Assistants are proliferating because of deep neural networks, machine learning, and other advancements in AI technologies. The intelligence behind the technology indicates the capacity for learning, reasoning, and understanding – three key elements required to emulate a customer service agent’s ability to solve problems.

Users feel strongly about their preferred methods of communication. The intelligent virtual assistant can keep the conversation going on any channel customers choose to contact you. It typically includes pre-built connectors to WhatsApp, Facebook Messenger, Google Assistant, Apple Siri, Amazon Alexa, web or mobile, inside your app, via SMS and more.

Benefits

• Efficient: provides the quickest way to give customers the answers they need, using natural conversation
• Consistent: Nuance Natural Language Understanding (NLU) technology ensures a consistent experience across digital channels: web or mobile, inside your app, via SMS, WhatsApp, Facebook Messenger, Google Assistant, Apple Siri, Amazon Echo.
• Enterprise Ready: built for large enterprises, supporting each company’s unique brand, data privacy and security, and system integration requirements to deliver complete solutions and high ROI