In today’s economic headwinds, organizations are seeking ways to enhance worker productivity and drive operational efficiency. Generative AI — where machines “understand” human language and respond to and act on it — can make that happen.

ServiceNow's Generative AI Controller and Now Assist  for Search will serve as stepping stones for enhancing the user experience. The Generative AI Controller seamlessly connects the Now Platform® to generative AI providers like OpenAI and Azure, integrating their capabilities right into ServiceNow system. Meanwhile, Now Assist  for Search adds new capabilities in search to help users access the information they need quickly.

AI for everyone

Teams across ServiceNow have been studying and creating generative AI for several years. It has always been a core part of the Now Platform. These products build upon existing AI and robotic process automation (RPA) technologies to streamline workflows, accelerate productivity, and create incredible customer experiences

Generative AI Controller and Now Assist for Search help expand the functionality by harnessing the power of generative AI. During the product design phase, our goals were to improve the user experience and turn our customers' ideas into reality. The best part is, there’s no need to change platforms, learn a new coding language, or integrate a separate application.