Intuitive Virtual Assistant for Customer Service (IVACS) by Staidlogic improves user experience, drives conversations and reduces customer support costs. IVACS helps to upgrade your customer experience by seamlessly transitioning the context of their conversation across all channels and devices. IVACS is capable of integrating multi-channel systems including telephone (inbound and outbound), web / mobile chat, email, social media as well as smart assistants like Amazon Alexa, Google Assistant and Apple Siri.

IVACS anticipates people’s needs, makes helpful suggestions, completes complex tasks, and provides next generation user experiences, evolving from simple chat and data fetching assistants into sophisticated digital agents, bringing fresh innovation to user interactions.

Intuitive Virtual Assistant for Customer Service (IVACS) by Staidlogic help you and your employees:

• Anticipate what’s right for customers
• Connect customers to the right people and systems
• Manage complexity
• Evolve as fast as your customers do
• Omnichannel and 360 degree view of your customer
• Help understand sentiments of the customer